Jordanian Seller Since 2017 Facing Permanent Suspension

Summary: A participant, identified as elianastorecenter, initiated a discussion about a Jordanian seller who has been active since 2017 and is currently facing a permanent suspension. community_export responds to this initial post, but the details of both the post and the response are not provided in the discussion content.

Dear eBay Jordan Export Community,

I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record.

My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted.

To demonstrate full transparency and operational readiness, I have provided:

Verified Identity: Government ID with QR code authentication.
Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan.
Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank.
Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan.

Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension.

I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment.

elianastorecenter