GST/IEC Error while listing - Verified Payoneer | Sell Globally on eBay | eBay Exports

GST/IEC Error while listing - Verified Payoneer | Sell Globally on eBay | eBay Exports

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GST/IEC Error while listing - Verified Payoneer

Summary: The discussion revolves around a recurring issue related to GST/IEC errors encountered when listing, specifically verified through Payoneer. Multiple participants, including teseller4lyf_1, community_export, and others, engage in the conversation but do not provide detailed content or solutions in this record. The responses span a significant period, indicating that this issue is likely enduring and might involve complex troubleshooting or deeper system understanding. Despite a number of responses, the specific details and outcomes of the exchanges remain unspecified.

Hello,

I have submitted all the documents including GST/IEC to Ebay.com and Payoneer. Payoneer has completed the verification and the account shows that it is ready for accepting ebay payments.

I tried to list on ebay.com but I get an error -

"You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay.
To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page."

I contacted Ebay.com support and they told me that since I'm an Indian, I need to ask for support on Ebay.in since this issue is specific to Indian accounts. I have not been able to find a way to contact Ebay.in support. All my documents are ready and verified. Please suggest how to proceed.

Error ->

teseller4lyf_1

Posted 3 years ago·Last reply 2 months ago

20 comments

jajpuraantique.gallery

·2 months ago

Even i am facing the exact same issue. A/c verified. kyc done but same error to update GSTIN & IEC. But its already updated!

Please help EBay India team.

jajpuraantique.gallery

·2 months ago

Even i am facing the exact same issue. A/c verified. kyc done but same error to update GSTIN & IEC. But its already updated!

Please help EBay India team.

treasureofgems

·1 year ago

I am in 2025 ,and I face same problem on ebay.I tried to list but I get an error

Ples give me a solution...?

semicon_lab

·6 months ago

Its 2026 and this problem still does not have a solution.

Can you please look into this?

There is no chat or call suppport available and my emails are also not geting any reply

semicon_lab

·6 months ago

Its 2026, and this problem still does not have a solution.

Can you please look into this?

There is no chat or call support available, and my emails are also not getting any reply

semicon_lab

·6 months ago

Its 2026, and this problem still does not have a solution.

Can you please look into this?

There is no chat or call support available, and my emails are also not getting any reply

jaipurfabriccollection2

·1 year ago

I am getting this issue in my account so please fix this issue.

community_export

eBay Staff

Admin1 year ago

Dear jaipurfabriccollection2,

Greetings from team eBay!

Your issue has been sent our respective team and you should be hearing from them via email shortly. Requesting you to please keep a check on your registered email address as well as your eBay My Messages.

Regards,

eBay Team.

jaipurfabriccollection2

·1 year ago

Hello ebay. I am getting this issue in my account so please fix this issue.

md_fashion

·1 year ago

i want to talk with agent but available only automated assistance how i can resolve my issue and if i send mail many time's but no have any response about my issue

md_fashion

·1 year ago

facing Same issue i send mail to eBay customer Care but no any solution come and no any response it's not good service

md_fashion

·1 year ago

talk with only automated assistant and every time if we try to chat with agent only mail option coming we can't describe our issue with automated assistant.

Anonymous User

·2 years ago

Facing same issue

bisha-rugs

·2 years ago

Even I am getting the same error. while I uploaded all the documents in the first place.

Can eBay India Please help with that?

I also mailed 3 times but got no resolution.

imperium.luxury

·2 years ago

Facing same issue. Even after updating the details, I am getting the same error.

myfashionfusion

·2 years ago

Even i am facing the exact same issue.

GSTIN and IEC already updated , but same error to update GSTIN & IEC.

Please help EBay India team.

inchtools_com

·3 years ago

Even i am facing the exact same issue. A/c verified. kyc done but same error to update GSTIN & IEC. But its already updated!

Please help EBay India team.

community_export

eBay Staff

Admin3 years ago

Dear teseller4lyf_1,

Greetings from team eBay!

In order to complete your eBay registration you need to ensure that the GSTIN & IEC details are updated in your eBay account. This step needs to be completed when you are syncing your eBay and Payoneer account.

From the error you have received looks like these have not been updated (although the verification has been completed by Payoneer).

Here's what you would need to do:

Login with your eBay User ID & password on www.ebay.com
Now hover your mouse on the top left hand corner and click on "Account Settings"
On the "Account Settings" page now click on "Business Information"
On the "Business Information" page you would need to update your "GSTIN & IEC" details

Incase of any issues feel free to respond here and we will have the same checked via our team.

Click the link below to learn about updated seller registration process for sellers exporting on eBay from India - https://sellglobal.ebay.in/seller-center/start-selling/

Regards,

eBay INCBT Team

paricha483

·3 years ago

Already done what next

gnxbiochem

·2 years ago

Hello,

I have done all the steps as you said but still get the the same issue while listing.

Please help me with this. I wanted to list my products as soon as possible. As I have all the required documents.

Thanks