Dear Sellers,

We’ve been working towards changes to improve the feedback experience for buyers on eBay which will give potential buyers better insight into your products. Therefore in 2023 we have launched a feature to allow buyers to upload up to 5 photos along with their feedback.

Starting November 2023, eBay sellers have been able to preview images on their sold multi-quantity items feedback. With the success of the program thus far, we are starting to make those images available to buyers as well. We will continue to test images on feedback into 2024.

Richer text and images in feedback can add credibility and drive sales by instilling additional confidence for interested buyers as they shop. To date, we've already collected almost a million images and the vast majority are associated with positive feedback and showcase the great products and positive experiences buyers have with our eBay sellers. Existing policies related to feedback and feedback removal will also apply to images.

We appreciate that there may be some concerns that not all of the images posted will be positive. But rest assured, we take the protection of your reputation very seriously and have built moderation systems that review photos for inappropriate material.

These updates will help to add trust to reviews, increase buyer confidence and drive conversion for your listings.

You’ll be able to report any inappropriate feedback images in the same way that you’d typically report inappropriate text feedback. We’ll review the reported feedback and take action to remove it if it violates policy.

For more information, visit our images, video and text policy.

Regards,

eBay Team