From 8 June, we’re introducing Easy and Free Returns for eligible Parts & Accessories (P&A) listings on eBay.co.uk. Sellers with eligible listings will be required to offer at least 30-day free returns for buyer change of mind returns.

We’re also introducing a 50% subsidy on return labels purchased on eBay for these eligible returns.

This update is designed to give buyers more confidence when purchasing P&A - helping to drive trust, enhance the buyer experience, and improve conversion.

Non-business seller listings are excluded.

What you need to do

Please make sure your return policies and listings are updated to allow at least 30-days free returns for eligible listings by 8 June
Existing listings that do not meet this policy requirement by 8 June will be automatically updated to include 30 day free returns
New, non-compliant listings will either be automatically updated or blocked from publishing until they meet the requirements
You may continue to choose how return labels are issued to buyers for returns: either an eBay return label or your own, just as before. Keep in mind that only return labels purchased on eBay are eligible for the 50% subsidy

What’s changing

Parts & Accessories listings that meet all of the following eligibility criteria will need to offer 30-day free change of mind returns. This applies only if none of the exclusions listed in the “What’s excluded” section apply.

Item location: UK
Buyer location: UK
Item price over £10 (excluding postage costs)
Condition: “New” or “New - other”
Format: Buy It Now (fixed price)

This applies to buyer change-of-mind (remorse) returns only.

Returns because an item is not as described and covered under eBay Money Back Guarantee will continue to be handled under existing eBay policies. Returns because the item does not fit under eBay Assured Fit will also continue to be handled under existing eBay policies.

eBay’s 50% return label subsidy

To support this change, eBay will subsidise 50% of the cost of eligible return labels purchased on eBay for buyer change-of-mind returns on qualifying listings.

A few key points:

The subsidy applies only when you use a return label purchased on eBay.
The subsidy will be applied automatically when all eligibility conditions are met.
For eligible returns, you’ll be responsible for the remaining 50% of the label cost and any surcharge costs.
For remorse returns where no eBay label is available, you will be responsible for providing the label.
Seller remains responsible to cover returns made because the item is not as described (e.g. item damaged in transit) under existing policies.

What’s excluded

The following are excluded from the mandatory free returns requirement under Easy and Free Returns and the 50% return label subsidy:

Heavy and bulky items (full list set out below)
Tyres and tyre & wheel packages
Batteries and hazardous materials (including but not limited to lithium batteries and oils)
Local collection / local pick-up only listings
Listings using freight shipping
Items in “Used” condition
Auctioned items
International orders (i.e., where buyer or seller is outside the United Kingdom)
Non-business seller listings

Please refer to our policy page for the detailed list of excluded categories.

Why we’re making this change

Buyer confidence plays a critical role in driving conversion, particularly in competitive categories where compatibility and buyer hesitation can impact purchase decisions.

By standardising free returns on eligible items and sharing the cost of return postage, we aim to:

Increase buyer trust and purchase confidence
Help boost conversion on eligible listings
Align with industry standards in Parts & Accessories

Learn more about this change on our policy page

Thank you for selling on eBay.