Locked
Discussion interactions are currently paused.
Serious issue with an abusive buyer abusing returns and leaving defamatory feedback
Summary: flix_2952 is experiencing issues with a buyer who allegedly abused eBay's return process and left false negative feedback. They express deep frustration and seek advice on escalating the matter to have the feedback removed. furisa@ebay, representing the eBay team, advises them to contact eBay support directly for a secure and thorough review of the issue, as account-specific matters can't be addressed in a public forum.
Hello community,
I am facing a severe and deeply frustrating issue with a buyer who purchased an authentic item from my collection, abused eBay's return and refund process, and is now trying to force a fraudulent outcome.
To make matters worse, after manipulating the transaction, the buyer left a malicious and false negative feedback claiming the item is "fake," just to damage my reputation and retaliate.
My good name and integrity as a seller mean everything to me, and I refuse to let dishonest individuals ruin my profile with slanderous reviews while keeping the product and attempting to steal a refund.
Has anyone experienced a similar situation? How can I properly escalate this to ensure eBay removes this unfair retaliatory feedback and protects honest sellers from this kind of scam? Any advice would be greatly appreciated.
Thank you,
furisa@ebay
Hello @flix_2952
Greetings from team eBay!
Thanks for sharing your situation about the negative feedback left by the buyer. We truly understand your frustration here.
Please be advised that we do have the feedback removal policy to protect our sellers from any false or inappropriate feedback. However, we’re unable to review or assist with account specific matters on a public forum especially pertaining to the appeal of the feedback removal appeal.
We can offer general guidance here, but issues tied to a specific account require further investigation.
To protect your information, decisions of this nature are made by specialized teams following a comprehensive evaluation, and we’re not able to revisit or modify those outcomes on a public forum.
In order to ensure your account information remains protected and to explore whether any further clarification may be available, please reach out via eBay.com > Help & Contact, where our support team can assist you in a secure environment. The team will be able to review your appeal and provide you with the best explanation on the feedback in concern following the policy.
Regards,
eBay Team