I'm afraid there is no way to resolve it my friend...
This ABSURD BBE policy imposed ~2 years ago by ebay, lately started to act like a plague for non-US small sellers...
I recently got two well established "ebay top rated seller" accounts PERMANENTLY restricted for selling (=practically CLOSE account FOR EVER...), just because i got a few INR cases and a couple of order cancelations in a realtively short time...
Here are some details about how exactly this ABSURD BBE evaluation works:
It mainly uses:
Item Note Received cases: Ebay blames and punishes a seller for something OBVIOUSLY not their fault, NO seller owns his private postal service company! Further more, Ebay blames and punishes a seller for INR case, even if buyers are immidiately refunded! If someone opens INR case, and receive no (or negative) repsonce from seller, and ebay escalates to force refund, then this metric might made some sense, but if seller refunded buyer WITHOUT escalation, WHAT'S THE POINT of STILL punish the seller?
Seller Fault Unfulfilled: The main factor on this metric is the number of order cancellations! The deception here is that ,although metric is labeled "seller fault" (like item accidentally not available or something) , in practice ANY order cancellation for ANY reason is accounted for! Although getting punished for order cancellations is already something far-fetched,the MOST ABSURD is: HOW ON EARTH cancelling of an order that BUYER ITSELF ASKED FOR (because he bought it by accident, or jsut change his mind, SIMPLY AS THAT!) , is considered "Bad Buyer Experience" and seller must be punished for?
Finally, evaluation period is only the last 11-12 weeks, and they use ONLY average PERCENTAGES for comparison (~1,2% for INR and 2% for "Seller unfulifill"). So, if you are a relative small seller (for example make a few dozen sales/month), and you happen to get just a couple of INR or order cancellations, this will TRIGGER BBE and get immidiate restrictions! BUT, the MOST ABSURD is that if you happen to get these cases in a short time, it would need ~10-11 weeks for the account to re comply again (e.g. have cases to got out of the evaluation window ) , BUT ebay will wait ONLY for ~month, and then it simply end ALL your listings and PERMANENTLY restrict sellings!
Quoting from someone commented very aptly the subject here:
eBay.com has launched some kind of hidden campaign to eliminate all small and medium-sized sellers located outside the USA. The rules created to sell on eBay.com are such that any small or medium seller is essentially playing a lottery as to when they will be destroyed, no matter how well and professionally they do their job...
...the reality is that eBay’s rules are designed so that sooner or later you will be forced out, even if you have fulfilled your responsibilities honestly.
...about two years ago, the eBay representative assigned to our store called me. After a longer conversation, the representative clearly stated that if your annual turnover does not exceed $100,000, you are not considered an important seller to eBay — they simply do not care whether you are there or not.
...Look at how often international sellers have recently been writing here that their stores have been closed because of this BBE statistic. This is not the fault of a single seller — it is the result of a system deliberately created by eBay’s BBE metrics, where for any seller outside the USA it is only a matter of time before they lose their store.
