Hi!
actually I have similar problem.
My eBay account has been permanently restricted due to a higher “Item Not Received” rate.
I want to clarify that this issue was caused by two international shipments where the postal service mistakenly swapped parcels, not by listing errors, misleading descriptions, or seller negligence.
Both affected buyers were immediately refunded, and I also let them keep the items, resulting in a financial loss for me. No disputes remain unresolved.
I have been a reliable seller since 2017 with ~500 completed transactions and 208 positive feedback ratings, consistently providing tracking for all shipments.
Previous attempts to appeal via the HK/APAC form and customer support have repeatedly ended at the first line with automated responses.
Dear jojo.urban,
Greetings from team eBay!
Your query has been sent to the relevant team and you can expect to hear from them shortly.
Regards,
eBay Team
