Dear decentfabric,
Greetings from team eBay!
Make sure you are following the best practices to avoid/handle such issues such as :
- Please upload the actual image of the item you have in possession.
- Your descriptions are clear and accurate and there is no confusion about the item they are buying. INR case scenarios what you have mentioned, may be case specific.
- To avoid INR issues, please start using integrated carriers on eBay and EGS services which has great benefits and few protections as well.
We have also shared an update on our announcement board - https://community.ebay.in/t5/eBay-Announcements/bg-p/eBayAnnouncements (Mandated Tracking and Validation Policy)
Please use integrate carrier’s way forward - Below is the list -
US: https://www.ebay.com/help/selling/shipping-items/setting-shipping-options?id=4089#section1 ,
CA: https://www.ebay.ca/help/selling/shipping-items/setting-shipping-options?id=4089#section1 ,
FR: https://www.cafr.ebay.ca/help/selling/shipping-items/setting-shipping-options?id=4089#section1 , AU: https://www.ebay.com.au/help/selling/shipping-items/setting-shipping-options?id=4089#section1 ,
Or / and please use - https://www.ebayglobalshipping.com/ , to fulfill orders.
Incase you have an account manager assigned please connect with them for account specific queries or write to eBay customer support.
Regards,
eBay INCBT Team
