QUERY FOR DEFECTS UNDER SNAD AND INR

Dear stylehub,

Greetings from team eBay. 

Please find below the responses to your queries:

A1: Accept, facilitate & offer returns. Provide means of returns to the buyer. Returns open under SNAD reason (you have to follow the mentioned). Return open under remorse reason, where your return policy says " buyer pays for return postage, yes the buyer will be responsible to ship and complete the returns from their end, however, accepting returns is of prime importance in this scenario as well.

A2: Yes, they will be counted in in threshold limit for SNAD and INR. The essence here is that INR and SNAD should not be opened on seller account.

A3: Please refer to the below threshold: INR: Less than or equal to 3% of total paid transactions and less than 3 claims and SNAD: Less than or equal to 2% of total paid transactions and less than 2 claims. Irrespective of their outcome (seller or buyer favour, they will be counted as per new consequence package)

A4: Cases Closed Without Seller Resolution impacts your seller standards, however the new consequence guidelines will not affects your seller standards

Hope these clarify your doubts.

Regards,

eBay INCBT Team