Forum Discussion

export.india's avatar
export.india
Community Member
31-03-2022

TECHNICAL ERROR WHILE BOOKING EBAY ORDER ON EGS

@ EBAY OPERATION TEAM --- WHILE BOOKING FOLLOWING ERROR IS NOTICED --- Pickup post code 400097 is not serviceable while booking through Bombino Express -- AS PER BOMBINO THE OUR PICK UP ADDRESS IS SERVICE ABLE --- KINDLY FIX THIS ISSUE AT EARLIEST --- We hope the issue will resolved soon so that we can book the order within our handling time --- if the item doesn't book within the handling time then this may effect our ebay account and business -- 

EGS TEAM MUST REDUCE THE RESOLUTION TIME --

6 Replies

  • in_news_team's avatar
    in_news_team
    Community Manager
    01-04-2022

    Dear export.india,

     

    Greetings from team eBay!

     

    The said issue has been highlighted to the concerned team and is expected to be resolved in 1-2 working days. We request your patience in the interim. Kindly keep in touch with your assigned account managed (if any - via email/phone) for the update.

     

    Regards,

    eBay INCBT Team

  • export.india's avatar
    export.india
    Community Member
    01-04-2022

    Dear Team 

     

    Thanks for updating us.

    This is for your kind information that we don't have any ebay account manager.

    Also due to this short of issue we are unable to book the order within our handling time and hence this may affect our business.

    Thank you 

  • in_news_team's avatar
    in_news_team
    Community Manager
    06-04-2022

    Dear export.india,

     

    Greetings from team eBay.

     

    We would request you to please connect with the eBay customer support team with regards to your issue or if you are using the eBay Global Shipping (EGS) service, then please raise your issue via the Resolution Center by clicking here. 

     

    Our team will help you with the steps on solving any issue that may be raised in this regards.

     

    Regards,

    eBay INCBT Team

  • export.india's avatar
    export.india
    Community Member
    06-04-2022

    Dear Team 

     

    thanks for updating us. 

    For your kind info the issue already raised on egs dated on 30 March 2022 but till today the issue not resolved.

    We hope the issue will be reloved soon.

    So that we can book the order within our handling time.

     

    Thank you 

     

  • export.india's avatar
    export.india
    Community Member
    08-04-2022

    Dear Team

     

    Thanks for updating us.

    We would highly appreciate if eBay can help us in assigning an account manager for us. So that we can grow our business.

    From last 6 year we had an dedicated account manager but in this quarter we don't have dedicated account manager -- also we are an top rated seller but still we don't have account manager -- 

    Hooping to cooperate.

     

    Thank you 

  • in_news_team's avatar
    in_news_team
    Community Manager
    20-04-2022

    Dear export.india,

     

    Greetings from team eBay!

     

    Please note that incase of any account manager support aligned for your account, eBay sends out the communication every quarter to sellers.  Important recommendations to bear in mind:

    • Follow the listing best practices.
    • Maintain your eBay account seller standard.
    • Check availability of your Promoted Listings.
    • Have proper business growth strategy.

    As always, it is important that you maintain your selling performance and make sure that  your account is in good health.

     

    Kindly check your registered email account for any communication with regards to account support.

     

    Regards,

    eBay INCBT Team