Forum Discussion

afna_81's avatar
afna_81
Community Member
27-10-2023

Need help! I’m not receiving my orders from China

Okay so real weird stuff happening to my orders. I’ve placed a lot of orders in the past from Chinese sellers and I always receive them and my experience is great but from last 2 months I I’ve not received my orders. So the tracking says that my order is in my country but I’ve not received them or even their tracking is not changing or anything. And usually when I place order from China I receive them in less than 20 days. Here are some tracking codes of my orders: LJ001095821CN, TYZPH0022398242YQ, TYZPH0022416245YQ, SY15061805773 these codes can be tracked on https://www.17track.net/en 😕 I hope I get some help 

1 Reply

  • in_news_team's avatar
    in_news_team
    Community Manager
    14-12-2023

    Dear afna_81,

     

    Greetings from team eBay!

     

    We are sorry to know that you are facing issues with the orders that you have placed with your sellers. Unfortunately this community is only for sellers who are currently exporting on eBay from India. 

     

    Inorder to get the right support for your concern, please connect with the eBay customer support team :https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000. They would be in a better position to guide you appropriately.

     

    Regards,

    eBay INCBT Team