ebay refused to connect, error when linking Payoneer account

Hello longdzqua​ 

Greetings from team eBay!

We understand that you’re encountering difficulties linking your Payoneer account to your eBay account, and we appreciate you reaching out.

Our team has already provided some general guidance to help address your concern.

However, in order to better understand and resolve as well as investigate your specific issue, we’ll need additional details from you.

We kindly ask that you reply directly to the email sent by our Customer Service team, as this allows us to securely review your case.

When responding, please include the following information to help us assess the situation accurately:

• the exact error message you are seeing (word for word, if possible)
• a step-by-step description of what you did leading up to the error
• where in the process the issue occurs
• clear screenshots showing the error or the page where the issue appears
• any other relevant details that may help explain the issue

Providing complete and accurate information will help us investigate more efficiently and avoid delays in resolving your concern.

Please note that the Community Dashboard is intended for general guidance only. For security and privacy reasons, we’re unable to diagnose or address account-specific issues or error messages through this platform, as we must ensure your account information remains protected.

Our team is currently awaiting your response and will be ready to assist further once we receive the requested details.

Regards, eBay Team