Account restrictions and suspensions

Hi ebay,

I had sent some emails to support for my acocunt that I dont know why it was restricted. Then I receive those email that said "I understand this may not be the response you were expecting" for two or three times but did not give me the exactly reason why my account is restricted. Did you guys use the same template email to answer the customer ? 

My account also be verified by Payonner so I dont think my selling or purchasing will have the risk for the platform.

Please give me a soluntion to solve this restriction.

Thank you,