We’re aware that some customers have been experiencing intermittent technical issues since Sunday on parts of the eBay platform. We appreciate your patience as we work to resolve this.
eBay will protect your seller performance, including removal of:
- Negative or Neutral Feedback related to the intermittent technical issues
- Defects resulting from impacted orders (cancellations and claims closed without seller resolution)
We will also protect your valid tracking upload rate metrics and on time shipping metrics from any impact.
If you had an auction end after April 26, 12:01 pm PT, which you feel was impacted, you have the option to cancel the order and we will protect your seller performance and refund associated selling and ad fees.
We know how important a reliable marketplace is and we appreciate your patience as we address this. Future updates from us will continue to be posted here.
Regards,
eBay Team
Published 28-04-2026
Version 1.0